Frequently Asked Questions

We serve a wide range of healthcare facilities including hospitals, private clinics, surgical centers, imaging centers, urgent care facilities, and specialty practices. Whether you're a small clinic or a large hospital system, we have solutions tailored to meet your specific needs and budget.

Yes, all of our medical devices meet or exceed FDA approval standards and are ISO 13485 certified. We only partner with manufacturers who maintain the highest quality and safety standards to ensure patient safety and regulatory compliance.

Yes, we work with several financing partners to offer flexible payment plans, leasing options, and equipment financing solutions. Our team can help you explore various financing options that fit your facility's budget and cash flow requirements.

We proudly serve healthcare facilities throughout the United States. With offices in Los Angeles, California, and Orlando, Florida, we have the nationwide reach and resources to support your facility no matter where you're located.

Delivery times vary depending on the type of equipment. Patient monitoring systems typically arrive in 2-4 weeks, diagnostic equipment in 4-6 weeks, surgical instruments in 3-5 weeks, and life support systems in 6-8 weeks. Rush delivery options are available for urgent needs.

We primarily focus on new medical equipment to ensure the highest quality and longest operational lifespan. However, we do occasionally offer certified refurbished equipment that has been thoroughly inspected, tested, and comes with warranty coverage. Contact us to learn about current availability.

Absolutely! We encourage facilities to see our equipment in action before making a purchase decision. We can arrange on-site demonstrations, virtual product tours, or visits to facilities already using the equipment you're interested in.

Warranty periods vary by equipment type: Diagnostic Equipment (3 years), Patient Monitoring (2 years), Surgical Instruments (5 years), and Life Support Systems (5 years). All warranties include parts and labor, and we offer extended warranty options for additional coverage.

Yes, professional installation is included with all equipment purchases. Our certified technicians will handle delivery, unpacking, installation, calibration, and initial testing to ensure your equipment is ready for immediate use.

Yes, comprehensive staff training is included with every installation. Training duration varies by package: Essential (4 hours), Professional (12 hours), and Enterprise (unlimited). We provide hands-on training, operational manuals, and ongoing support resources.

Response times depend on your service package: Essential package (24 hours), Professional package (4 hours), and Enterprise package (1 hour). Contact us at 888.613.4482 for urgent technical support needs.

We recommend preventive maintenance based on your service package and equipment type. Our maintenance schedules range from annually (Essential) to monthly (Enterprise) to ensure optimal performance and compliance with regulatory requirements.

Yes, many issues can be resolved through our remote technical support team. We offer phone support, video troubleshooting, and remote diagnostic capabilities for compatible equipment. If an on-site visit is needed, we'll dispatch a technician promptly.